Operational Resilience for Waiheke Hospitality.
You cannot "print" more staff during the high season. But you can build systems that do the heavy lifting for them.
Waiheke hospitality operates in a pressure cooker. We have a 12-week window to make our year, complicated by the “Ferry Factor” and a chronic island-wide labour shortage.
Most vineyards and restaurants rely on manual processes or disconnected apps (Preno, ResDiary, Xero, WineDirect) that don’t talk to each other. When the pressure hits in December, these cracks turn into chaos.
What We Do (The Services):
1. The Operational Audit Before we install anything, we look at how you work. We map your entire guest journey—from the moment they book a ferry to the moment they pay the bill. We identify the bottlenecks where your staff are wasting hours on data entry.
2. Integrated Data Systems Stop copy-pasting bookings into spreadsheets. We integrate your existing tools (POS, Reservations, Inventory) so data flows automatically.
Example: A guest books online -> Inventory is updated -> Kitchen prep list is auto-generated -> Invoice syncs to Xero.
3. Business Intelligence (BI) Dashboards You shouldn’t have to wait for your accountant to tell you how last month went. We build live dashboards that show you real-time margins, labour costs vs. revenue, and stock levels, so you can make decisions today.
Why This Matters: We aren’t trying to replace your Maitre D’ with a robot. We are building a “Digital Back-of-House” that handles the logistics, so your team can focus on the guest experience without burning out.